Sump Pump Failure
Power outages, worn switches, or overwhelmed pumps let groundwater rise fast.
Live 24/7 dispatch • Basement flood cleanupFlooded Basement?
Flooded Basement?
We’re On Our Way, 24/7.
Sump pump failure, heavy rain, a burst pipe, or water coming through the floor, we pump it out, dry it properly, and help you deal with insurance. A real person answers day or night.
CALL NOW: 289-630-0911or request a callback ↓24/7 Dispatch
Insurance Claim Documentation
Locally Owned in Erin
Residential & Commercial
Why speed matters
Basement Water Gets Worse Fast
01
Water wicks up drywall and into carpet underlay within hours.
02
Finished basements trap moisture behind walls and under flooring.
03
Mould can begin growing in 24–48 hours in wet materials.
The sooner it’s dried, the more of your basement can be saved instead of torn out.
If it’s safe, unplug electronics, move valuables up, and stay out of water near outlets or the electrical panel. Then call us.
Common causes
What Floods Basements
Foundation & Floor Seepage
Water pushes through cracks in walls and slab after heavy rain.
Burst Pipe or Water Heater
Sudden plumbing failures can release hundreds of litres in minutes.
Window Well Flooding
Clogged or uncovered wells fill up and pour water inside.
Floor Drain Backup
Blocked or overloaded drains push water back up into the basement.
Spring Thaw & Heavy Rain
Melting snow and saturated ground overload drainage around the home.
Basement recovery
Basement Flood Cleanup Services
Emergency Water Extraction
Powerful pumps and extractors remove standing water fast.
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Carpet & Underlay Removal
Saturated underlay removed so the floor can dry properly.
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Drywall & Baseboard Removal
Targeted flood cuts only where moisture readings require it.
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Structural Drying & Dehumidification
Air movers and dehumidifiers with daily monitoring.
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Antimicrobial Treatment
Applied during drying; helps reduce the risk of mould growth.
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Basement Restoration & Rebuild
Drywall, flooring, and finishes restored to pre-loss condition.
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How It Works
01
Call Us
A real person answers 24/7.
02
Rapid Dispatch
A crew heads your way day or night.
03
Water Extraction
Standing water pumped and extracted.
04
Moisture Mapping
Find water hidden in walls and under floors.
05
Structural Drying & Daily Monitoring
Equipment set and readings logged daily.
06
Documentation & Repairs
Insurance records and full restoration.
Why Polaris
Why Homeowners Choose Polaris
Local, responsive, and careful with finished basements.
Local responsibility. Documented standards. Clear communication.
24/7 real-person dispatch, no call centre
Experience drying and restoring finished basements
We document everything your adjuster needs
Locally owned in Erin
Transparent, itemized estimates
Insurance
Will Insurance Cover My Flooded Basement?
It depends on where the water came from and what your policy includes. A sudden burst pipe or failed water heater is often covered. In Ontario, sewer backup and overland flooding are often separate optional coverages, and gradual seepage or long-term leaks are commonly excluded. Check your policy or call your broker. Either way, we document everything your insurer needs from the first visit.
Photos & Video
Every affected area recorded from the first visit.
Moisture Readings
Daily readings logged to show drying progress.
Itemized Scope
Clear line items your adjuster can review.
We are not your insurance company and cannot guarantee coverage. Coverage depends on your policy.
What we stand behind
What You Can Count On
Open 24 hours, 7 days a week
A real person answers nights, weekends, and holidays. No call centre.
Nothing Starts Without Your OK
We explain what we found and what it costs before work begins.
Documented for Your Insurer
Photos, moisture readings, and itemized scopes from day one.
Locally Owned in Erin
A local team you can reach directly, from first call to final walkthrough.
Local response area
Erin-based restoration support across the region.
A local team means clear communication, practical arrival updates, and support that stays close from first assessment through final walkthrough.
Dispatch base
9053 Wellington Road 50, Erin, ON L7J 2L8
Priority 24/7 response
Erin
Priority 24/7 response
Guelph
Priority 24/7 response
Orangeville
Priority 24/7 response
Fergus
Priority 24/7 response
Call to confirm arrival time
Kitchener
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Cambridge
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Brampton
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Mississauga
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Milton
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Oakville
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Vaughan
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Plus all points in between — call to confirm coverage for your address.
Not sure whether your property is in range? Call our dispatch team for a clear answer.
Call 289-630-0911Serving homes across Wellington, Peel, Halton, Waterloo, and York regions
Clear answers
Basement Flooding FAQ
How fast can you get here?
Available 24/7. We dispatch as fast as possible—call for a real arrival estimate.
My sump pump failed. What should I do?
If safe, check the power and breaker, unplug electronics, move valuables up, and call us. Don’t wade into water near outlets.
Can my carpet and drywall be saved?
Sometimes, depending on the water source and how long it sat. We test and explain before removing anything.
How long does drying take?
Most basements take 3–5 days of professional drying.
Will insurance cover it?
It depends on the water source and your policy. Sudden pipe or water heater failures are often covered; sewer backup and overland flooding are often separate optional coverages in Ontario. We document everything your insurer needs.
Can I stay in my home?
Usually yes if the flooding is limited to the basement and utilities are safe; we’ll tell you if not.
Open 24 hours, 7 days a week
Water in Your Basement Won’t Wait.
Call 289-630-0911Answered 24/7/365.
Share what you know, even if you are unsure of the source or extent. Our team will follow up and explain your options clearly.
Residential · Commercial · Industrial